Refund policy

REFUND & CANCELLATION POLICY

Last updated: October 13, 2025

This Refund & Cancellation Policy applies to all purchases made through https://www.zolaras.shop and services provided by Zolaras ("we," "us," or "our").

By placing an order on our website, you agree to the terms outlined below.

1. Cancellation Policy

Order Cancellation

Once an order is placed, it is immediately processed to ensure fast delivery.

Therefore:

  • Orders cannot be canceled once confirmed.
  • We do not guarantee cancellation requests after order placement.

We request customers to carefully review:

  • Product details
  • Quantity
  • Shipping address

before completing the purchase.

2. Refund Policy

No Refund Policy

All purchases made on Zolaras are final sale.

We do not offer refunds under normal circumstances, including:

  • Change of mind
  • Incorrect product selection by the customer
  • Minor variations in color, size, or design

3. Exceptions (Damaged or Incorrect Products)

We only consider refund or replacement requests in the following cases:

  • You receive a damaged product
  • You receive the wrong item

To request a resolution:

You must contact us within 48 hours of delivery with:

  • Order number
  • Clear photos of the product
  • Photos of the packaging

After verification, we may:

  • Provide a replacement, or
  • Issue a refund (only if replacement is not possible)

All decisions are made at our sole discretion.

4. Refund Process (If Applicable)

If a refund is approved:

  • Refunds will be processed to the original payment method
  • It may take 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider

5. Late or Missing Refunds

If you haven’t received your refund (if approved):

  1. Check your bank account again
  2. Contact your bank or payment provider
  3. If the issue persists, contact us

6. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Incorrect address provided by the customer
  • Package marked as delivered but not received
  • Delay caused by courier services
  • Refusal to accept delivery
  • Failure to contact within the 48-hour window

7. Contact Us

If you have any questions about this policy, you may contact us:

Zolaras
Surat, Gujarat 395004, India

📧 support@zolaras.shop