Shipping policy
SHIPPING POLICY
Last updated: October 13, 2025
This Shipping Policy explains how orders are processed and delivered when you purchase products from https://www.zolaras.shop.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on:
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Sundays
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Public holidays
If we experience a high volume of orders, shipments may be delayed slightly. Customers will be notified if there is a significant delay.
2. Shipping Time
Estimated delivery times depend on your location.
Estimated delivery time:
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Within India: 5–12 business days
Please note that delivery times are estimates only and may vary depending on courier services.
3. Shipping Charges
Shipping charges may vary depending on:
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Delivery location
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Product weight
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Ongoing promotional offers
Any applicable shipping charges will be displayed at checkout before payment.
Occasionally, free shipping promotions may be offered.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor the delivery status of your order.
5. Delivery Issues
Customers are responsible for providing accurate shipping information at checkout.
Zolaras is not responsible for:
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Incorrect shipping addresses provided by customers
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Failed delivery attempts due to unavailable recipient
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Delays caused by courier services or unforeseen circumstances
If a package is returned to us due to an incorrect address, additional shipping charges may apply.
6. Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please:
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Check with neighbors or household members.
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Contact the shipping carrier directly.
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Contact us for assistance.
We are not responsible for lost or stolen packages after delivery confirmation.
7. Damaged Packages
If you receive a damaged product, please contact us within 48 hours of delivery.
You must provide:
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Order number
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Photos of the damaged item
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Photos of the package
After verification, we may provide a replacement at our discretion.
8. Contact Us
If you have questions regarding shipping, you may contact us:
Zolaras
Surat, Gujarat 395004, India